Free UK & International Shipping On All Orders

UK Returns Policy

 

If for any reason you are unhappy with your order then pleaseContact Us as soon as possible.

 

All of our UK products are sold with a 14 day money back guarantee and must be returned to us within 14 days of you receiving them. Returns can only be accepted of products that are unopened, unused and still in their packaging or with their tags still attached.

Currently we are unable to offer a free returns service.

We will only accept the returned items in the same condition as we sent.

 

Should you wish to return or exchange a product then please return to the following address:

 

Client Services

Unit 4, The Claremont Centre

15-39 Durham Street

Glasgow

G41 1BS

United Kingdom

+44(0)141 427 4459

 

Please make sure when returning something that you securely package the item as anything damaged in the post and returned back to us due to being insufficiently packaged may receive no refund. Don't forget to include a note with your order number, name and address along with your reason for returning inside your returned package. Failure to include your details, may result in your refund or exchange being delayed.

 

Please obtain proof of postage from the Post Office when you send your item to us. It is your responsibility to keep the proof of postage as we may not be able to process your refund or replacement in the unlikely event that your item is lost in transit. Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Once we have received your returned parcel then we will organise your refund or replacement for you and contact you regarding this.

 

If your order is returned to our warehouse due to being undelivered after one attempt or more, if it is not collected from a named collection point, if the address was incorrect or you have moved from the property, you will receive a refund in the form of store credit. *Please note* if you paid any shipping for your order you will not receive this back.

 

*Please note*, returns made after 14 days but within 28 days will be eligible for store credit only.

 

If you wish to return your parcel after the 14 day money back guarantee for whatever reason or there is an issue with the package you received then please Contact Us at the earliest possible time to speak to a member of our team.

 

If you have any questions then please click here to Contact Us or call +44(0)141 427 4459. Please also refer to our Customer Clientsection for more information on specific topics.

 

Our Customer Client Team are available between 9.00am and 5.00pm (Mon-Fri), except Public and Bank Holidays in UK). Please note that our Returns Policy must be read in conjunction with our Terms and Conditions. We reserve the right to change the Returns Policy at any time.

 

 

 

 

International Returns Policy

 

If for any reason you are unhappy with your order then pleaseContact Usas soon as possible.

 

All of our products are sold with a 14 day money back guarantee and must be shipped to us within 14 days of you receiving them. Returns can only be accepted of products that are unopened, unused and still in their packaging or with their tags still attached.

Currently we are unable to offer a free returns service.

We will only accept the returned items in the same condition as we sent.

 

Should you wish to return or exchange a product then please return to the following address:

Client Services

Unit 4, The Claremont Centre

15-39 Durham Street

Glasgow

G41 1BS

United Kingdom

+44(0)141 427 4459

 

Please make sure when returning something that you securely package the item as anything damaged in the post and returned back to us due to being insufficiently packaged may receive no refund. Don't forget to include a note with your order number, name and address along with your reason for returning inside your returned package.Failure to include your details, may result in your refund or exchange being delayed.

 

Please obtain proof of postage from the Post Office when you send your item to us. It is your responsibility to keep the proof of postage as we may not be able to process your refund or replacement in the unlikely event that your item is lost in transit. Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Once we have received your returned parcel then we will organise your refund or replacement for you and contact you regarding this.

 

If your order is returned to our warehouse due to being undelivered after one attempt or more, if it is not collected from a named collection point, if the address was incorrect or you have rejected the parcel at customs, you will receive a refund in the form of store credit. *Please note* if you paid any shipping for your order you will not receive this back.

 

Any issues regarding the condition of your parcel please submit a ticket to our Customer Care Team within 14 days of you receiving the item(s).

 

If you wish to return your parcel after the 14 day money back guarantee for whatever reason or there is an issue with the package you received then please Contact Usat the earliest possible time to speak to a member of our team.

 

If you have any questions then please click here toContact Us or call +44(0)141 427 4459 please also refer to our Customer Servicessection for more information on specific topics.

 

(Our Customer Service Team are available between 9.00am and 5.00pm (Mon-Fri), except Public and Bank Holidays in UK). Please note that our Returns Policy must be read in conjunction with our Terms and Conditions. We reserve the right to change the Returns Policy at any time.

 

All matters must be raised within 28 days from receiving the item(s), if it is not, we are unable to issue a refund or a reshipment. We can only arrange a reshipment or store credit, if the parcel is received back to the warehouse.

 

 

 

Refund Policy

 

Refunds will be issued back to the original method of payment or store credit only.

 

 

In event of;

Method of Refund

Parcel returned within 14 days

Original Payment or Store Credit

Parcel returned within 28 days but more than 14 days

Store Credit

Parcel returned for following reasons::

·         Incorrect delivery details were provided.

·         The parcel was not collected with the retention period.

·         You are no longer at the shipping address and have moved within the estimated delivery time.

·         The parcel was refused due to import fees.

Store Credit (where shipping has been paid, this will not be refunded)

Faulty/incorrect or damaged goods

Please contact Customer Services

Custom import fees

Store Credit - Please see below.

 

 

Custom Import Fees

 

We are a UK based company with international shipping capabilities.

All our parcels are shipped from Scotland to Europe. From there, the parcels are shipped to their destination countries.

Once your parcel arrives in the destination country, it will be inspected by Customs and released to the local distribution network.

 

You may incur additional import fees when buying products from abroad. In this instance, you may be required to pay Customs the additional import fees to release your parcel.

 

Please check the Customs website of the country you are shipping to for information about rates and fees.

 

Please note, we are unable to offer monetary refunds for additional import fees.