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Quality Promise

 

 

Luxury That Lasts

 

 

We've designed and handcrafted each of our bags and accessories with the aim of creating elegant, timeless pieces that will last a lifetime.

 

All of our products are made from premium, natural leathers that offer a lasting, rich aroma and soften over time to take on their own distinctive lines and unique character.

 

Just like a fine pair of shoes, as our leather ages, there are a few ways you can help to keep it in perfect condition, depending on how you'd prefer it to look. To preserve the natural lines, cracks and colour changes that occur in leather over time, you can use a leather cream or oil to maintain the soft, smooth feel and strength of your bag while letting it develop a truly period look. Or, if you'd prefer to keep the colour and shine as fresh and new as the day it was made, we recommend a colour matched leather polish to revitalise its appearance. Full instructions for how to care for your Gweniss bag can be found on our Product Care page.

 

Every Gweniss piece is sold with our craftsmanship Quality Promise. If your bag breaks, and its due to an issue with the quality or craftsmanship of our bag, you can return your bag to us and we'll repair or replace it for you*.

 

 

 

*We'll consider a bag to be 'broken' where it is not fit for purpose and the failure is due to an issue with the quality or construction of the bag at the point of sale. Our Quality Promise does not cover normal wear and tear or accidental damage. We are unable to refund international return postage costs for Quality Promise claims.